Overview
Our return policy for items purchased through the EZ Cart is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a full refund or exchange.

To be eligible for a return:

• Items must be unused and in the same condition you received them.
• Items must be in their original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items
Please note that certain types of goods cannot be returned, including:

• Perishable goods (such as food, flowers, newspapers, or magazines)
• Intimate or sanitary items
• Hazardous materials
• Flammable liquids or gases
• Gift cards
• Downloadable software
• Select health and personal care products

Partial Refunds
Partial refunds may be granted in the following situations:

• Books with visible signs of use
• Items not in original condition, damaged, or missing parts not due to our error
• Returns received more than 30 days after delivery

Refund & Cancellation Policy for Parties, Field Trips, and Rentals

• Cancellations less than 2 weeks in advance will forfeit 100% of the deposit.
• Cancellations made 2 weeks or more in advance will receive a 50% refund of the deposit.
• Full refunds are only issued if the museum must cancel due to unexpected closure.

  This policy applies to all birthday parties, field trips, and museum rentals. Please note: deposit amounts vary depending on the booking.

Processing Your Refund
Once your return is received and inspected, we’ll notify you by email whether your refund has been approved. If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Late or Missing Refunds
If you haven’t received your refund yet:

1. Double-check your bank account.
2. Contact your credit card company (it may take time before your refund officially posts).
3. Contact your bank (there’s often processing time involved).
   If you’ve done all this and still haven’t received your refund, please email us at orders@greatex.org.

Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.

Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same item, email orders@greatex.org and ship the item to:

Great Explorations Children’s Museum
Attn: Great Ex Cart Returns
1925 4th Street North
St. Petersburg, FL 33704

Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once received, we’ll mail you a gift certificate. If the gift was not marked as such or shipped to the gift giver, the refund will go to the original purchaser.

Shipping Returns
When returning an item:

• Ensure it’s in new, unused condition and original packaging.
• Include proof of purchase.
• Pack securely to prevent damage.
• Mail to the address above.

Return shipping costs are the buyer’s responsibility and are non-refundable. If your return is eligible for a refund, the return shipping cost will be deducted from the total.

For high-value returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Need Help?
For questions about refunds and returns, reach out to us at orders@greatex.org.